Learners’ Perception of the Transition to Instructor-Led Online Learning Environments: Facilitators and Barriers During the COVID-19 Pandemic
DOI:
https://doi.org/10.19173/irrodl.v22i1.4971Keywords:
online learning environment, OLE, learner perceptions, COVID-19, pedagogical issues, learning dynamics, IndiaAbstract
Online learning environments (OLE) continue to expand due to the COVID-19 pandemic and the transition of a majority of educational institutions and universities worldwide from traditional classroom settings to online learning methods. The purpose of this study was to understand the perceptions of learners at a university in India toward the sudden transition from traditional face-to-face learning to an instructor-led OLE due to the pandemic-induced lockdown enforced across India in March 2020. Using a qualitative case study approach, structured interviews were conducted via Microsoft Teams with 35 learners from Savitribai Phule Pune University, a large public university in India. Interviews comprised eight open-ended questions, which were validated by experts. Results indicate that learners accepted the transition toward the OLE. Five key themes arose from the interview data: accessibility and comfort, Internet connectivity, OLE effectiveness, course content, and interactions between students and instructors. The study provides insights to the researchers with the emergent themes from the research. Also, it carries practical implications concerning implications regarding infrastructure readiness for remote learners, acceptance, and adoption of OLEs by faculty instructors, organizational support, and facilitating conditions.
References
Agha, E. (2020, April 17). Online education a contingency measure during Covid-19 lockdown and not long-term strategy, say experts. News18. https://www.news18.com/news/india/online-education-a-contingency-measure-during-covid-19-lockdown-and-not-long-term-strategy-say-experts-2581297.html
Alexander, S., & Kwatra, N. (2020, April 6). In fight against coronavirus, India’s universities have lagged far behind China’s. Mint. https://www.livemint.com/education/news/in-fight-against-coronavirus-india-s-universities-have-lagged-far-behind-china-s-11586088831865.html
Ali, S., Uppal, M. A., & Gulliver, S. R. (2018). A conceptual framework highlighting e-learning implementation barriers. Information Technology & People, 31(1), 156–180. https://doi.org/10.1108/ITP-10-2016-0246
Amirault, R. J. (2015). Technology transience and the challenges it poses to higher education. Quarterly Review of Distance Education, 16(2).
Baker, S. C., Wentz, R. K., & Woods, M. M. (2009). Using virtual worlds in education: Second Life® as an educational tool. Teaching of Psychology, 36(1), 59–64. https://doi.org/10.1080/00986280802529079
Barboni, L. (2019, December 12). From shifting earth to shifting paradigms: How Webex helped our university overcome an earthquake. CISCO, Upshotstories. https://upshotstories.com/stories/from-shifting-earth-to-shifting-paradigms-how-webex-helped-our-university-overcome-an-earthquake
Basilaia, G., & Kvavadze, D. (2020). Transition to online education in schools during a SARS-CoV-2 Coronavirus (COVID-19) pandemic in Georgia. Pedagogical Research, 5(4), 1–9. https://doi.org/10.29333/pr/7937
Benson, A. D. (2002). Using online learning to meet workforce demand: A case study of stakeholder influence. Quarterly Review of Distance Education, 3(4), 443–452.
Boling, E. C., Hough, M., Krinsky, H., Saleem, H., & Stevens, M. (2012). Cutting the distance in distance education: perspectives on what promotes positive, online learning experiences. The Internet and Higher Education, 15(2), 118–126. https://doi.org/10.1016/j.iheduc.2011.11.006
Carliner, S. (2004). An overview of online learning (2nd ed.). Human Resource Development Press.
Chakraborty, M., & Nafukho, F. M. (2014). Strengthening student engagement: What do students want in online courses? European Journal of Training and Development, 38(9), 782–802. https://doi.org/10.1108/EJTD-11-2013-0123
Chen, S. J. (2014). Instructional design strategies for intensive online courses: An objectivist-constructivist blended approach. Journal of Interactive Online Learning, 6(1). http://www.ncolr.org/jiol/issues/pdf/6.1.6.pdf
Chick, R. C., Clifton, G. T., Peace, K. M., Propper, B. W., Hale, D. F., Alseidi, A. A, & Vreeland, T. J. (2020). Using technology to maintain the education of residents during the COVID-19 pandemic. Journal of Surgical Education, 77(4), 729–732. https://doi.org/10.1016/j.jsurg.2020.03.018
Conrad, D. (2002). Deep in the hearts of learners: Insights into the nature of online community. Journal of Distance Education, 17(1), 1–19. https://www.learntechlib.org/p/96579/
Dhawan, S. (2020). Online learning: A panacea in the time of COVID-19 crisis. Journal of Educational Technology Systems, 49(1), 5–22. https://doi.org/10.1177/0047239520934018
Duderstadt, J. J., Atkins, D. E., Van Houweling, D. E., & Van Houweling, D. (2002). Higher education in the digital age: Technology issues and strategies for American colleges and universities. Greenwood Publishing Group.
Garrison, D. R., Terry Anderson, T., & Archer, W. (1999). Critical inquiry in a text-based environment: Computer conferencing in higher education. The Internet and Higher Education, 2(2–3), 87–105. https://doi.org/10.1016/S1096-7516(00)00016-6
Gettleman, J., & Schultz, K. (2020, March 24). Modi orders 3-week total lockdown for all 1.3 billion Indians. The New York Times. https://www.nytimes.com/2020/03/24/world/asia/india-coronavirus-lockdown.html
Gvaramadze, I. (2012). Developing generic competences in online virtual education programmes at the University of Deusto. Campus-Wide Information Systems, 29(1), 4–20. https://doi.org/10.1108/10650741211192028
Harris, R. A., & Nikitenko, G. O. (2014). Comparing online with brick and mortar course learning outcomes: An analysis of quantitative methods curriculum in public administration. Teaching Public Administration, 32(1),95–107. https://doi.org/10.1177/0144739414523284
Hill, J. R. (2002). Overcoming obstacles and creating connections: Community building in Web-based learning environments. Journal of Computing in Higher Education, 14(1), 67. https://doi.org/10.1007/BF02940951
Hofmann, D. W. (2002). Internet-based distance learning in higher education. Tech Directions 62(1), 28–32. https://www.learntechlib.org/p/95322/
Hooper, S., & Rieber. L. P. (1995). Teaching with technology. In A. C. Orenstein (Ed.), Teaching: Theory into Practice (pp. 154–170). Allyn & Bacon.
Hung, M. L., Chou, C., Chen, C. H., & Own, Z. Y. (2010). Learner readiness for online learning: Scale development and student perceptions. Computers & Education, 55(3), 1080–1090. https://doi.org/10.1016/j.compedu.2010.05.004
John, T., Gan, N., & Gupta, S. (2020, April 22). 90% of the world’s students are in lockdown. It’s going to hit poor kids much harder than rich ones. CNN. https://edition.cnn.com/2020/04/22/world/coronavirus-vulnerable-children-intl-gbr/index.html
Johnson, R. B., & Christensen, L. (2019). Educational research: Quantitative, qualitative, and mixed approaches (7th ed.). Sage Publications.
Jorge, I. (2010, October). Social presence and cognitive presence in an online training program for teachers of Portuguese: Relation and methodological issues [Paper presentation]. The International Joint Conference and Media Days, Anadolu University, Eskisehir, Turkey. http://hdl.handle.net/10451/8674
Kebritchi, M., Lipschuetz, A., & Santiague, L. (2017). Issues and challenges for teaching successful online courses in higher education: A literature review. Journal of Educational Technology Systems, 46(1), 4–29. https://doi.org/10.1177/0047239516661713
Keegan, D. (2013). Foundations of distance education (3rd ed.). Taylor & Francis. https://doi.org/10.4324/9781315004822
King, F. B., Young, M. F., Drivere-Richmond, K., & and Schrader, P. G. (2001). Defining distance learning and distance education. AACE Journal, 9(1), 1–14. https://www.learntechlib.org/primary/p/17786/
Ko, S., & Rossen, S. (2017). Teaching online: A practical guide (4th ed.). Taylor & Francis. https://doi.org/10.4324/9780203427354
Kulkarni, M. (2019). Digital accessibility: Challenges and opportunities. IIMB Management Review, 31(1), 91-98. https://doi.org/10.1016/j.iimb.2018.05.009
Li, C. S., & Irby, B. (2008). An overview of online education: Attractiveness, benefits, challenges, concerns and recommendations. College Student Journal, 42(2), 449–458. https://www.learntechlib.org/p/103183/
Limperos, A. M., Buckner, M. M., Kaufmann, R., & Frisby, B. N. (2015). Online teaching and technological affordances: An experimental investigation into the impact of modality and clarity on perceived and actual learning. Computers & Education 83, 1–9. https://doi.org/10.1016/j.compedu.2014.12.015
Littlefield, J. (2018, January 18.). The difference between synchronous and asynchronous distance learning. ThoughtCo. https://www.thoughtco.com/synchronous-distance-learning-asynchronous-distance-learning-1097959
Lowenthal, P. R., Wilson, B., & Parrish, P. (2009). Context matters: A description and typology of the online learning landscape. In M. Simonson (Ed.) Selected Papers on the Practice of Educational Communications and Technology Presented at the Annual Convention of the Association for Educational Communications and Technology (Vol. 2). Association for Educational Communications and Technology. https://files.eric.ed.gov/fulltext/ED511356.pdf
Luyt, I. (2013). Bridging spaces: Cross-cultural perspectives on promoting positive online learning experiences. Journal of Educational Technology Systems, 42(1), 3–20. https://doi.org/10.2190/ET.42.1.b
McInnerney, J. M., & Roberts, T. S. (2004). Online learning: Social interaction and the creation of a sense of community. Journal of Educational Technology & Society, 7(3), 73–81. https://www.jstor.org/stable/pdf/jeductechsoci.7.3.73.pdf
Merriam, S. B. (1998). Qualitative research and case study applications in education. Jossey-Bass Publishers.
Moore, J. L., Camille Dickson-Deane, C., & and Krista Galyen, K. (2011). e-Learning, online learning, and distance learning environments: Are they the same? The Internet and Higher Education, 14(2), 129–135. https://doi.org/10.1016/j.iheduc.2010.10.001
Moore, M. G. (1990). Contemporary issues in American distance education. Pergamon.
Nichols, M. (2003). A theory for e-learning. Journal of Educational Technology & Society, 6(2), 1–10. https://drive.google.com/file/d/1BbxRM8i-q-SPHGt8x7CBWo_fTKqniWyO/view
Oblinger, D., & Oblinger, J. L. (Eds.). (2005). Educating the next generation. EDUCAUSE. https://www.educause.edu/ir/library/PDF/pub7101.PDF
Press Information Bureau. (2020). Government of India issues orders prescribing lockdown for containment of COVID-19 epidemic in the country. Ministry of Home Affairs, Government of India. https://pib.gov.in/newsite/PrintRelease.aspx?relid=200655
Reich, J., Buttimer, C. J., Fang, A., Hillaire, G., Hirsch, K., Larke, L. R., Littenberg-Tobias, J., Madoff Moussapour, R., Napier, A., & Thompson, M. (2020, April 2). Remote learning guidance from state education agencies during the Covid-19 pandemic: A first look. EdArXiv. https://doi.org/10.35542/osf.io/437e2
Richardson, J. C., Besser, E., Koehler, A., Lim, J. E., & Strait, M. (2016). Instructors’ perceptions of instructor presence in online learning environments. The International Review of Research in Open and Distributed Learning, 17(4), 82–104. https://doi.org/10.19173/irrodl.v17i4.2330
Robinson, C. C., & Hullinger, H. (2008). New Benchmarks in higher education: Student engagement in online learning. Journal of Education for Business, 84(2), 101–109. https://doi.org/10.3200/JOEB.84.2.101-109
Romei, V. (2020, April 24). Global trade contracts as Coronavirus hits world economy. Financial Times. https://www.ft.com/content/db3427f5-5394-4661-8e52-6447fd3d9ae9.
Saadé, R. G., He, X., & Kira, D. (2007). Exploring dimensions to online learning. Computers in Human Behavior, 23(4), 1721–1739. https://doi.org/10.1016/j.chb.2005.10.002
Sharma, A. K. (2020, April 15). COVID-19: Creating a paradigm shift in India’s education system. The Economic Times. https://economictimes.indiatimes.com/blogs/et-commentary/covid-19-creating-a-paradigm-shift-in-indias-education-system/.
Stone, S. J., & Chapman, D. D. (2006). Instructor presence in the online classroom. ERIC. https://files.eric.ed.gov/fulltext/ED492845.pdf
Sun, A., & Chen, X. (2016). Online education and its effective practice: A research review. Journal of Information Technology Education, 15, 157–190. https://doi.org/10.28945/3502
Szeto, E., & Cheng, A. Y. N. (2014). Towards a framework of interactions in a blended synchronous learning environment: What effects are there on students’ social presence experience? Interactive Learning Environments, 24(3), 487–503. https://doi.org/10.1080/10494820.2014.881391
Tao, Y. (2009). The relationship between motivation and online social presence in an online class [Doctoral dissertation, University of Western Florida]. https://stars.library.ucf.edu/cgi/viewcontent.cgi?referer=&httpsredir=1&article=4871&context=etd
Tavangarian, D., Leypold, M. E., Nölting, K., Röser, M., & Voigt, D. (2004). Is e-learning the solution for individual learning? Electronic Journal of e-Learning, 2(2), 265–272. http://www.ejel.org/volume2/issue2
Triacca, L., Bolchini, D., Botturi, L., & Inversini, A. (2004, June 21–26). Mile: Systematic usability evaluation for e-learning Web applications [Paper presentation]. ED-MEDIA 2004, World Conference on Educational Multimedia, Hypermedia & Telecommunications. Lugano, Switzerland. Association for the Advancement of Computing in Education (AACE). https://www.learntechlib.org/primary/p/11709/
Walker, A. (2020, April 23). Developing world economies hit hard by Coronavirus. BBC News. https://www.bbc.com/news/business-52352395
Zapalska, A., & Brozik, D. (2006). Learning styles and online education. The International Campus-Wide Information Systems, 23(5), 325–335. https://doi.org/10.1108/10650740610714080
Published
How to Cite
Issue
Section
License
This work is licensed under a Creative Commons Attribution 4.0 International Licence. The copyright of all content published in IRRODL is retained by the authors.
This copyright agreement and use license ensures, among other things, that an article will be as widely distributed as possible and that the article can be included in any scientific and/or scholarly archive.
You are free to
- Share — copy and redistribute the material in any medium or format
- Adapt — remix, transform, and build upon the material for any purpose, even commercially.
The licensor cannot revoke these freedoms as long as you follow the license terms below:
- Attribution — You must give appropriate credit, provide a link to the license, and indicate if changes were made. You may do so in any reasonable manner, but not in any way that suggests the licensor endorses you or your use.
- No additional restrictions — You may not apply legal terms or technological measures that legally restrict others from doing anything the license permits.