Kinsel, Ellen, Merv Roy, Harley Waldman, Donna (M. M.) Woloschuk, and Patrick J. Fahy. “Chat and Instant Messaging Systems (synchronous): Report 2 3”. The International Review of Research in Open and Distributed Learning 3, no. 2 (October 1, 2002). Accessed November 24, 2024. https://www.irrodl.org/index.php/irrodl/article/view/87.